CUSTOMER EXPERIENCE ROLES ARE OUR SPECIALTY
and let's face it...finding top talent shouldn't be this hard
TOP TALENT ACQUISITION
Over 20 years experience in Customer Experience and Contact Centres. We have the expertise you need to find the top talent in the industry.
We believe in developing full partnerships with our clients in order to understand the core culture, management style, job specifics and personality requirements to ensure that only the best candidates are put forward.
We complete in-depth behavioural and personality assessments on each candidate which allows us to truly serve as a strategic partner with you.
Since we work by referrals, we are able to access candidates that are not on the typical job boards. We are deeply networked within the community, which enables us to tap the talent that many cannot reach. Active involvement in the industry helps us keep a pulse as to the standards of top talent.
Positions Filled: Senior Contact Centre Consultants, Managers, Team Leaders, HR, Contact Centre Technology Sales Specialists, Senior Managers, Directors, Workforce Analysts, Programmers , CC Pre-Sales, Outbound Sales Manager, Insurance advisors, IVR Manager, Channel Manager.
THE COST OF RECRUITING
The costs of poor hiring are substantial. These include both Direct and Indirect expenses to the business.
Direct costs: The measurable fiscal impact of a decision. The direct cost of your recruiting program is the sum of the work hours, advertising costs, website optimization, and so on. Ideally, the quality of the employees you hire offsets the direct cost of your recruiting strategy.
Indirect costs: The projected or undefined impact of a decision—or lack thereof. High turnover, poor performance, negative culture impacts that drain on other's performance are only some examples of indirect costs caused by poor hiring.
Competitive Fees and Tailored Service
At SB Global we not only offer competitive rates but we reduce costs for your organization by partnering with you to find top quality candidates while minimizing your effort. Best of all our work is guaranteed so you can ensure indirect costs like early turnover and poor fit don't hit your bottom line.
Contact us below for a free consultation. Find out how we can help, how we guarantee our work and use
Our clients are our partners, that’s why we choose them carefully: